CREATIVE COMMUNICATIONS

INTERNAL COMMUNICATIONS CONSULTANT, TEAM LEAD

Sprezzatura Management Consulting / Remote 

Contract: Centers for Medicare & Medicaid Services (CMS)​

 

• Led the Office of Information Technology (OIT) Communications team, driving project delivery through agile methodologies, sprint planning, team retrospectives, and contractor oversight while fostering collaboration with subcontractors.

• Oversaw the full communications lifecycle – from intake and prioritization to delivery – leveraging Coda workflows to enhance transparency, efficiency, and on-time delivery.

• Directed content strategy, review, and approval for all deliverables, ensuring clarity, consistent messaging, and alignment with organizational goals.

• Partnered with CMS senior leadership and the Front Office, providing strategic counsel on IT communications initiatives to shape executive communications, stakeholder engagement, and organizational change.

• Developed and executed comprehensive communication roadmaps, newsletters, and websites to support OIT priorities that strengthen visibility, collaboration, and adoption of initiatives.

• Admin manager to six Sprezzatura employees. Composed annual reviews, held bi-monthly progress meetings and reinforced continuous improvement through education.

• Supported colleagues with problem solving, contract support, and conflict resolution.

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MARKETING & COMMUNICATIONS SPECIALIST 

Boehringer Ingelheim / Ridgefield, CT  

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• Delivered clear, targeted communications to employees on technologies, events, and IT updates.

• Designed and optimized cross-channel communication strategies and website landing pages with intuitive layouts.

• Managed events showcasing IT innovations and promoting internal IT resources.

• Created high-quality print and web graphics, elevating brand style by integrating modern design trends.

• Produced newsletters, email campaigns, and outage notifications, improving communication efficiency through automation.

• Advised Subject Matter Experts on user-focused messaging and coordinated translation for content produced by a 30-person team across 11 languages.

 

COMMUNICATIONS SPECIALIST 

Subway Restaurants – Franchise World HQ  /  Milford, CT 

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• Delivered clear, timely communications to stores covering Operations, R&D, and Digital Marketing, strengthening organizational alignment and employee engagement.

• Wrote, edited, and produced engaging, cross-functional content to ensure well-timed, effective messaging and a strong user experience.

• Communications lead for the Restaurant Excellence Team and global PR initiatives, promoting the brand through strategic storytelling and key project rollouts, enhancing brand visibility and consistency.

• Managed Sandwich Artist News and maintained The Feed intranet, expanding reach through video, infographics, podcasts, and articles.

• Partnered with global teams to ensure unified messaging, effective information flow, and alignment in a fast-paced, deadline-driven environment.

 

COMMUNICATIONS COORDINATOR 

Basement Systems, Inc.  /  Seymour, CT  

 

• Coordinated corporate communications to an international dealer network and managed email newsletters across five divisions.

• Edited and produced content for quarterly network magazines and in-house graphics.

• Maintained company social media channels and promoted the network at national trade shows.

• Planned and executed multi-department trainings, grand openings, charity, and networking events.

• Launched and managed the first formal internship program.

• Served as project manager for the annual international convention (1,500+ attendees), overseeing venue, marketing, and event execution.

 

MARKETING ASSISTANT 

Basement Systems, Inc.  /  Seymour, CT  

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• Produced and designed materials for multi-division corporate trainings, 

• press releases, newsletters, marketing, and convention publications.

• Managed interns, international contact lists, and distribution of quarterly magazines

 

MARKETING & GRAPHICS INTERN

Basement Systems, Inc.  /  Seymour, CT  ​

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• Prepared all corporate training and show materials

• Designed company badges to facilitate promotion of the company brand in CT

• Produced marketing materials for franchises in US and abroad 

• Kept all marketing and training binders and materials in stock

 

PERSONAL ACCOMPLISHMENTS

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• 2022 Recognition from BI IT SLT for outstanding contributions and for demonstrating BI’s Accountability, Agility, and Intrapreneurship principles

• 2018 New Haven’s Finest Award – Outstanding Young Professional in New Haven County

• 2015 American Graphic Design Award winner for digital newsletter design

• 2014 Employee Excellence Award Recipient from Basement Systems, Inc.

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EDUCATION

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Roger Williams University - Bristol, Rhode Island          

Bachelor of Arts in Communication

Concentration in Public Relations, Minor in Anthropology & Sociology 

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University of Wollongong - Wollongong, NSW, Australia 

Core Concentration in International Studies